FREQUENTLY ASKED QUESTIONS

1. HOW DOES THE PICK UP AND DROP OFF AT THE AIRPORT WORK.
Your rental car will be available at the airport, full of fuel, with a complementary driver to come back to Jaco if you wish and as long as your rental is minimum of 1 week . Returning your rental to the airport can be arranged by picking up the driver at the Zuma office in Jaco and he will drive you and your rental to the airport or Hotel in proximity of the airport. You cover the pay tolls, the driver will use a Compass or Quick pass so you will pay us in cash $15 at your pick up and $8 at your drop off, for the Van will be $20 and $10 cash, parking lot fee on arrival, and refilling the vehicle on returning to the airport. One week minimum rental price will apply for rental\'s from/to the airport or close by (you can rent for few days less than a week but you will be charged for 1 week.

2. CAN YOU PICK ME UP LATE AT NIGHT or RETURN THE VEHICLE BEFORE OFFICE HOURS
YES, $25 / $60 extra, depending on the hour outside of our working hours (Prices plus taxes)

3. ARE THE INSURANCES INCLUDED IN THIS PRICE ?
YES

4. I HAVE A CREDIT CARD THAT COVERS CAR RENTAL INSURANCES, DO YOU ACCEPT IT ?
YES. In this case you decline CDW so your credit card covers that side of our insurance. All the other insurances are covered by us with 0 deductible.

5. WHEN WOULD YOU CHARGE MY CREDIT CARD ?
The day you sign the contract, there will be $1000, $1200, $ 1500 or up to $ 3000 deposit depending on your credit card insurance benefits or vehicle size you are renting and the value of the rental frozen on your credit card during the entire time of the rental. Upon returning the vehicle, the rental is charged and the deposit is unblocked once the vehicle has been inspected.

6. CAN I USE SOMEONE ELSE'S CREDIT CARD?
NO. The contract holder needs to provide the credit card.(First driver\'s name has to match with owner\'s credit card)

7. CAN I USE A DEBIT CARD browser.
Yes, with larger deposit and the banks will often take over 3-4 weeks to reimburse the deposit. Some vehicles don’t qualify for a Debit Card and only Credit cards with insurance benefits. (With Prior agent approval)

8. ARE PRICES IN US DOLLARS ?
YES

9. HOW DO I FIND THE DRIVER AT THE AIRPORT
The driver will be at the airport exit door with a sign with your name on it.

10 . WHAT ARE THE WORKING HOURS
Main Office in Jaco 8am to 5 pm
Airport pick up 8 am to 2 pm
Drop off 9 am to 3 pm

11. AT WHAT TIME SHOULD I PICK UP THE DRIVER AT THE ZUMA OFFICE TO RETURN TO THE AIRPORT
Airport working hours 7 am to 2 pm

12. CAN I DROP MY CAR OFF AT THE AIRPORT WITHOUT A DRIVER
YES. ZUMA must be notified 24 hrs. before.

13. 28 Years old minimum Rental Age with 5 years minimum driver’s license. (We could have some exceptions)

14. Extra cleaning fee: No smoke in the car, no dogs allowed, an extra cleaning fee could be charge ($25 to $100)

15. CANCELLATION POLICY: 2 DAYS BEFORE $50, 24 HOURS OR NO SHOW $100 FEE